Terms of Service

Last updated: 22 September 2026

1. Acceptance of Terms

Welcome to the products and services provided by Luztrend ("we", "us", "Luztrend"). These Terms of Service (these "Terms") form the agreement between you and Luztrend for the purchase and use of Luz AIbox hardware products, credit plans and related services.

Please read these Terms carefully before purchasing or using our products and services. By placing an order through the Site, registering an account or using the product, you confirm that you have read, understood and agree to be bound by all of these Terms. If you do not agree, please do not purchase or use our products and services.

2. Definitions

"Product": the Luz AIbox hardware device, including the Pro edition and enterprise custom editions;
"Services": the cloud LLM calling service, credit plans, system updates (OTA), technical support and other services provided with the Product;
"Credits": the unit of measurement used to call cloud LLMs, obtained through monthly plans or top-up packs;
"AgentOS": the operating system pre-installed on Luz AIbox hardware;
"User" or "you": the individual or business purchasing or using our products and services.

3. Accounts and Registration

When purchasing, you must provide true, accurate and complete information (name, email, phone number, shipping address, etc.);
You are responsible for safeguarding your account information and product activation credentials. Losses caused by your disclosure of account information are borne by you;
If you discover that your account has been compromised or there is a security issue, please contact us immediately.

4. Products and Services

4.1 Hardware

Luz AIbox Pro: retail price $368 USD, including the hardware device, a small number of factory-included credits, a power adapter and a quick start guide;
Enterprise custom edition: tailored to customer requirements; price and configuration are as agreed between the parties or set out in the contract;
Product specifications, features and appearance are subject to actual delivery. We reserve the right to change specifications as the product is improved.

4.2 Credit Plans

Monthly plans: a monthly subscription. Credits are issued on a fixed date each month and expire at the end of that month without carrying over. You may cancel the next month's renewal at any time; fees already paid for the current month are non-refundable;
Top-up packs: one-time purchases. Credits are valid for 365 days from the date of purchase and automatically lapse if unused after expiry;
Using credits: credits are used to call cloud LLMs (GPT, Claude, Gemini, DeepSeek, Qwen and others). Consumption rates may differ between models; the rate shown in the product prevails;
Non-transferable: credits may be used only by the purchasing account and may not be transferred, sold or exchanged for cash.

4.3 System Updates (OTA)

The Product receives free over-the-air system updates for life, including feature updates, security patches and performance improvements;
Updates may require the device to be online. You should ensure the device is not powered off during an update;
We do not guarantee that every update applies to every hardware revision; some new features may require specific hardware support.

5. Orders and Payment

When ordering through the Site, you should carefully check the product model, quantity, price and delivery information;
We accept Stripe (credit/debit card) and PayPal;
After successful payment, we will send an order confirmation to your email address;
Prices are those confirmed at the time of order. We reserve the right to adjust prices at any time, without affecting orders already confirmed;
Cross-border transactions may incur customs duties, VAT and similar taxes, which are borne by the buyer (where applicable).

6. Shipping and Delivery

We will arrange shipment within 1–3 business days of receiving payment (custom products excepted);
Delivery time depends on the destination and carrier, typically 3–15 business days (international orders may take longer);
After dispatch we will provide a tracking number by email;
Title to and risk of loss or damage to the Product pass to you when the Product is handed over to the first carrier;
If delivery fails because of an incorrect address you provided or because no one was available to accept it, you bear the cost of re-delivery.

7. Acceptable Use

When using the products and services, you must comply with the following:

Comply with the laws and regulations of your country or region;
Not use the Product for any unlawful or non-compliant activity, or to infringe the lawful rights of others;
Not use the Product to generate or distribute unlawful, harmful, violent, discriminatory, obscene or false content, or content that infringes third-party intellectual property;
Not reverse engineer, decompile, crack, tamper with firmware or circumvent security mechanisms of the Product;
Not use the Product for large-scale automated requests, attacks, mining or other activity that may affect service stability;
Not sell, rent or transfer credits, accounts or your right to use the Product to third parties;
Not use the Product to send spam, commit fraud or conduct phishing.

If you breach the above, we may suspend or terminate your service without refunding fees already paid. You are liable for any loss caused to us or to third parties by your breach.

8. Intellectual Property

Intellectual property in Luztrend products, the AgentOS system, Site content, trademarks, logos and designs belongs to Luztrend or the relevant rights holders;
You acquire ownership of the Product and the right to use the Services; no intellectual property is transferred to you;
Without our written permission, you may not copy, modify, distribute, sell or publicly display any part of our products and services;
Intellectual property in content you generate through the Product (such as AI conversations and documents) belongs to you, provided you ensure that the content does not infringe third-party rights.

9. Disclaimer

The products and services are provided "as is". We do not warrant that they will be entirely error-free, uninterrupted or fit every requirement you may have;
Content generated by AI large models may be inaccurate, incomplete or misleading. You should exercise your own judgement and verify it. We accept no liability for the accuracy, completeness or suitability of AI-generated content;
We are not liable for service unavailability caused by changes, interruptions or termination of cloud LLM providers' services (OpenAI, Anthropic, Google and others), but we will make reasonable efforts to provide alternatives;
We are not liable for service interruption or delay caused by force majeure (natural disasters, war, government acts, network failure, etc.);
To the maximum extent permitted by law, we accept no liability for any indirect, incidental, special or punitive loss arising from the use of, or inability to use, the products and services.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability to you shall not exceed the total amount you have paid to us for the relevant product or service.

11. Termination

You may stop using our products and services at any time;
If you materially breach these Terms, we may suspend or terminate your service immediately without refunding fees already paid;
After termination, you must stop using the products and services, and we may close your account and credits;
The provisions of these Terms concerning intellectual property, disclaimer, limitation of liability and dispute resolution survive termination.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. The revised Terms will be published on the Site with a "Last updated" date. For material changes, we will notify you via a site notice or email. Your continued use of the products and services after a change constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you should stop using the products and services.

13. Dispute Resolution

The formation, performance and interpretation of these Terms are governed by the laws of the Hong Kong Special Administrative Region (excluding its conflict of law rules);
Any dispute arising out of or in connection with these Terms shall first be resolved by the parties through friendly negotiation;
If negotiation fails, either party may submit the dispute to the competent courts of the Hong Kong Special Administrative Region;
If you are a consumer, you may also complain to a consumer protection body in your place of residence or seek other legal remedies.

14. Severability

If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions is unaffected. The invalid or unenforceable provision will be replaced by a valid provision that comes closest to its original intent.

15. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Luztrend regarding the products and services, and supersede all prior oral or written communications, commitments and agreements.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: